Communication skills are important for anyone in IT, as information technology professionals are often required to work across many teams and groups. By 2025, IDC estimates the world will create and replicate 163 zettabytes (ZB) of data, 10 times the number that was created in 2016.5 This new data is constantly accumulating, creating a host of storage and security risks that must be addressed. In doing so, it overviews … You need to know how to work with diverse opinions, inspire others to be productive, and handle difficult situations that pop up out of nowhere. Here's a look at 10 of the hottest infrastructure skills that IT pros should be considering -- and possibly working toward acquiring. The roles that a manager plays in the organization require having some skills. Traits are hugely important. Management depends on intangible (yet incredibly valuable skills) such as leadership, … AI and machine learning can be used to improve endpoint security, safeguarding the data and devices connected to the corporate network. Computer and information technology jobs are among the fastest-growing occupations, with employment in computer and information technology occupations projected to grow 12% from 2018 to 2028, which is much faster than the average for all occupations., Information technology is one of the best-paying career fields, with a median annual wage of $88,240 as of May 2019, compared to the median annual wage for all occupations of $39,810.. Skills required to be an IT service manager You will need the following skills for this role, although the level of expertise for each will vary, depending on the role level. Cisco is the second most popular certification category in the world. The most successful managers are those who learn to increase their flexibility, expand their managerial skills and close gaps. “Pursuing excellence in project management by continued education and improvement allows you to deliver that value consistently and with high quality.”. Some suggested titles for the skills section in a resume, can be titled: Key skills & strengths, Core skills & competencies, Skills and Qualities or Skills … Responsibilities. VMware Certified Professional 6 – Data Center Virtualization is the ninth highest-paying certification in the U.S., while Citrix Certified Professional - Virtualization (CCP-V) ranks 15th. Some cloud deployments and investments may even be accelerated despite the pandemic.4. These insights help organizations get products into the market quicker and provide customers and vendors with better information about the timing of availability. The reason that there's no such manual is that management depends on far too many skills. IDC anticipates worldwide IoT spending to slow in the near-term but rebound to double-digit growth for the period of 2020 to 2024.13 IoT is gaining traction because devices can be used to monitor processes and increase efficiency. 1. One of the basic skill sets an employer will look for in an IT professional is the ability to write code. IT professionals are desperately needed to manage data growth. Hard skills are technical, teachable abilities you learn through school, training and job experience. The leadership skills that helped you climb the IT ladder aren't the same skills you need to succeed in the C-suite. “IT managers need a variety of skills,” says author and consultant Eva Doyle. When you are in the process of writing your manager resume, one of the hard to build sections is the key skills list section for the managerial position your work in and looking for.. A big part of being a successful manager is leveraging your experience and technical skills to get the job done. Like it or not, IT is judged on the success or failure of projects. Accessed Aug. 10, 2020. Some IT managers also have a graduate degree. When applying for jobs, highlight your skills that are the closest match to the IT skills listed in the job posting on your resume. Blockchain is a developing technology that many organizations have not taken full advantage of yet. It takes a diverse portfolio of management skills and abilities to build lasting I.T. Project managers and program managers share many common competencies. Add some common, valuable manager skills. Identifying opportunities for team training and skills advancement; IT Manager job qualifications and requirements. IT service management, most popularly associated with ITIL®, will undoubtedly play a major role in recovery efforts. Pairing this project management credential with other popular certifications can have a significant impact on your paycheck. IT professionals often have to provide tech solutions for people who aren’t as savvy. “This global shortage of cybersecurity professionals has created an in-demand market for anyone who wants to rise to the challenge and build career-advancing skill sets.”. With supply chain disruptions that have emerged during the pandemic, organizations tracking inventory on blockchains have better insights into their products and overall supply pipeline. Highlight Skills in Your Cover Letter: Concisely focus on skill sets for the job your cover letter to ensure that you get a closer look. All Rights Reserved. In fact, the number of attacks have increased since the pandemic started, with phishing emails up 667% since February.2, Prior to COVID-19, cybersecurity was still a priority. managers and professionals must also have solid understanding of general management and business operations practices. From programming and database creation to providing general technical or help desk support, there are roles for people with a variety of areas of interest, and many levels of expertise. IT management requires both technical skills and the ability to manage teams, projects and processes. Even for jobs that are not specifically code writing, an IT professional should have at least a working knowledge of the more basic coding languages, like HTML and C++. Data scientists are needed to dig into that data and understand how it can be used to solve problems and make informed decisions. Hinterhaus Productions / DigitalVision / Getty Images, The workplace has excellent opportunities for information technology (IT) professionals. These 15 certifications will help you showcase your IT management skills and abilities. A good manager has all the skills and can implement those skills for running the organization properly. IT Service Delivery Manager Skills for Resume. The reason for this growth is the increasing demand for computer software and mobile phone apps.7, Despite this demand, IT decision-makers say that mobile app development is one of their teams’ weaker skill sets. Network administrators (or systems administrators) are responsible for the day-to-day operations of a larger system. Virtualization remains a useful way to reduce IT expenses and increase IT agility, two capabilities that are sorely needed right now. This type of automation can boost business efficiency. Relationship management skills are also essential, as they enable the project manager to develop and nurture relationships with clients, vendors and team members. Don’t just say you’ve got the skills… The following are common examples of information technology skills. IDC also predicts that IT spending will drop 5.1% overall this year, but if there is growth, it will most likely be in the cloud. “However, enterprise demand for AI capabilities to support business resiliency and augment human productivity will sustain double-digit expansion in 2020 even as other discretionary projects experience delays.”, As the need for AI and machine learning grows, IT decision-makers must find a way to procure training for their staff. In the hierarchical levels of IT management, middle management sits between directorial / C-level business leaders and the hands-on IT pro. Knowledge about networking is something that will be required of most IT professionals, in companies both large and small. It’s a project manager’s job to create, communicate and execute a project strategy. Customize it with information technology duties and responsibilities. In addition, participation in professional organizations, professional certifications, and human resource knowledge, are strongly desired skills. 8 tech interest area worldwide.3 Decision-makers are still investing heavily in the concept, and staff are seeking out these skills. You'll be able show the hiring manager that you've got the qualifications the employer is seeking. Thirty-one percent of IT decision-makers say Cisco technologies will be a focus area for their company this year, while 15% expect their organization to invest in networking and wireless LAN.3, View networking and wireless certifications >, The software development job market is growing faster than most IT jobs. Soft skills are vital for effective leadership and performance management. They involve capacities to perform administrative duties in the organization, avoiding risky situations and solving all the problems when they arise. The broad swath of jobs available means that employers look for different technical skills when hiring. The process of developing your Emotional Intelligence and people skills in part means learning to manage your emotions in high-stakes situations and getting to know yourself better too. 5 managerial skills are technical skills, conceptual skills, interpersonal and communication skills, decision-making skills. Many IT professionals will need to be self-directed and self-motivated, and a big part of self-directed work means an ability to manage projects well. While different roles and organizations require the use of various skillsets, management skills help a professional stand out and excel no matter what their level. To become an IT manager, you'll need not only a foundation of practical knowledge but also communication and leadership abilities too. “The pandemic has interrupted the momentum of AI services market growth in nearly all regions,” said Jennifer Hamel, research manager, Analytics and Intelligent Automation Services for IDC. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Data analysts are hot commodities because organizations need professionals who can store and manage data. And for the fifth straight year, cybersecurity is the most challenging hiring area in IT.3, “As the amount, frequency, and creativity of cybersecurity breaches grow, so does the shortage of cybersecurity professionals with the appropriate skills to defend the enterprise, government and military networks,” said Brad Puckett, Global Knowledge global portfolio director of cybersecurity. Braly says change management and communication are two of his most valuable project management skills. These emerging technologies are growing in usage while the amount of skilled professionals in these areas has yet to catch up.Twenty percent of IT departments expect to invest in IoT in 2020. AI is also one of the most important skills for organizations whose business has been slowed due to the pandemic. You need to become a multidimensional manager. management skills begin with subject matter expertise ('the technology'), I.T. According to Cisco, the number of devices connected to IP networks will be more than three times the global population by 2023.6 Network engineers and administrators will continue to be important job roles. Technology work can often take longer than anticipated, as proven by how often timelines and milestones change over the course of a long project. The above list of project management skills misses out on a crucial part of being a PM: personal and professional traits. North American IT professionals who are certified in application development earn nearly $140,000 a year.3. Show a few key, hidden management skills and abilities. They have to demonstrate leadership at all levels of projects, and with many different groups. Data analysts and scientists are already playing a big role in the health care industry in the fight against COVID-19. View IT service management certifications >. Knowledge networking is an extension of good communication skills, as it requires gathering groups of people in a working environment to share what they know, in order to build a system of knowledge within an organization that is more than the sum of its parts. Cloud skills are in high demand and cloud certifications are associated with the top salaries in IT. Learn the leadership skills you need to break through to the top. Managers need to have good written and verbal communication skills to effectively manage employees. IDC believes that by 2022, the financial impact of the IT skills gap will grow to $775 billion worldwide, from $302 billion in 2019, as a result of delayed release of … As organizations rely on a remote workforce, certified ITIL® professionals will play a major role in helping improve the capabilities of a physically disjointed team and manage the entire IT lifecycle during this tumultuous time. Artificial Intelligence and Machine Learning, Coronavirus phishing attacks up 667% since February, research finds, Cisco Annual Internet Report (2018–2023) White Paper, U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, Software Developers, IDC Forecasts Strong 12.3% Growth for AI Market in 2020 Amidst Challenging Circumstances, Rise of the machines: why coding is the skill you have to learn, The 2020 State of Virtualization Technology, Global Knowledge 2019 IT Skills and Salary Report, IDC Survey Spotlight, Road to Recovery: What Are the Most Important IT Skills WW to Support Organizational Recovery?, DOC# US46449720, July 2020, Global Knowledge 2020 IT Skills and Salary Report, IDC Lowers Forecast for Worldwide IT Spending to a Decline of 5.1% in 2020, but Cloud Spending Remains Relatively Resilient, May 2020, IDC, Data Management: Success with a Method to the Madness, Doc # US44415618, Nov. 2018, IDC FutureScape: Worldwide Services 2020 Predictions, Doc# US44800319, Oct. 2019, U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, Computer Programmers, Worldwide Spending on the Internet of Things Will Slow in 2020 Then Return to Double-Digit Growth, According to a New IDC Spending Guide, June 2020. IT professionals who work in programming or application development earn over $110,000 a year in the U.S. and Canada.3 Those who are certified earn almost $140,000 a year. As mobile apps gain in popularity, the need for coders will rise in kind. Communication, collaboration, organization, and interpersonal skills are crucial. Important Skills for Information Technology (IT) Jobs. “Data is a crucial component for organizations and governments because it helps leaders make decisions based on facts and trends,” said Donovan Scott, Global Knowledge product leader. They’re often called on to present ideas and reports to larger groups of people. But those two factors are really only half of the story. It can't be systematized. Nearly every company now has employees working remote. Spiceworks predicts application virtualization rates will grow from 39% currently to 56% by 2021. They can see product locations, roadblocks and can establish mitigation strategies to address challenges. It’s a top challenge in IT, and it’s exacerbated by the fact that decision-makers can’t find enough qualified individuals with this specific skill set. He or she should also be able to help an entire team manage their workload, on a daily, weekly, monthly, and project basis. Marketable skills to look for in an IT management education program include project management, team leadership, professional development, IT strategy, corporate decision-making, database & network management, managerial finance, research & analysis methodology, and superior oral, written & non-verbal communication skills. “Data scientists and analysts are supporting these efforts by extracting, processing and analyzing data to answer critical questions and make predictions.”, For IT professionals whose organizations are currently in an economic trough, over half say that data analytics will be an important skill as they navigate the road back to growth.1. 13. Use Skill Words in Your Job Interview: You'll also want to highlight your skills during interviews as well. SHRM found that employers care more about soft skills such as active listening, communication, and flexibility than they do technical abilities. They’re part of the ingredients for what makes a good project manager. But it’s been a double-edged sword as organizations have struggled to manage the wealth of new data. You can also be a Project Manager without being a Manager (in which case you don’t have people reporting to you — you just deal with overseeing the project-specific tasks). If you are applying for the job of an IT asset manager, here are major requirements, including knowledge, skills, and experience that you may be expected to have to be considered for the role and qualify for an interview appointment: IT managers are usually required to have at least a bachelor's degree. They’re the foundation for the soft skills and the way you execute the hard skills. Integrity, honesty, andprofessionalism are crucial skills for strong managers. Almost every business has a need for IT-focused employees. Cisco is the market leader in networking and wireless technology, and IT professionals are seeking their certifications in droves. Let's face it - In Management, the one thing you can be certain of is constant change, added responsibilities and rising expectations. Communication Skills. A recent survey by the International Data Corporation (IDC) revealed that organizations are prioritizing cybersecurity skills, whether they are in the midst of an economic downturn or experiencing slow growth.1, Cybersecurity is an area that cannot be ignored, even as budgets tighten. Make sure that your career summary and job history both carefully demonstrate your level of experience in the skills listed above. Every manager needs to be able to ask for and take in feedback from their employees — without becoming defensive. “At a time when uncertainty is rampant, you need project management skills that help teams focus on providing the right value for their employers,” said Sean Braly, senior agile project manager and scrum master at Global Knowledge. IDC predicts the AI market to experience a 12.3% growth year over year.8 This illustrates slower growth in this market than in recent years but IDC expects AI to recover more quickly than other areas. A list of the common types of information technology skill. “These roles are actively seeking to determine infection and transmission rates, health care system demand, and establish projections for local, state and national policy decision-making,” Scott said. Examples of the Best Skills to Put on Your Resume, Important Employability Skills For Workplace Success, Important Personal Skills That Employers Value, Top 10 IT Soft Skills That Employers Look For, A List of Construction Skills With Examples, Top Soft Skills Employers Value With Examples, Important Skills for Pharmacy Technician Jobs, A List of Different Information Technology Job Titles, Communicating Complex Information in Digestible Amounts, Computer and Information Technology Occupations, Continually Review Processes for Improvement, Assign Passwords and Maintain Database Access, Analyze and Recommend Database Improvements, Analyze Impact of Database Changes to the Business, Deploying Applications in a Cloud Environment, Develop and Test Methods to Synchronize Data, Integrating Security Protocols with Cloud Design, Migrating Existing Workloads into Cloud Systems. Regardless, it is an important leadership competency that every manager and supervisor needs to perfect. Hiring managers look for job applicants who adhere to a strict moral code and set the right example f… New data will continue to accumulate, pandemic or not. Employers nowadays look for the demonstration of both soft and hard skills. Any professional certified with these skills will be highly coveted and most likely highly compensated. There is a greater need to automate configuration and operational tasks as network complexity increases. © 2021 Global Knowledge Training LLC. Typically, IT managers have a Bachelor's degree in computer science, information science, or a related field, and relevant work experience. Requirements – Abilities, Knowledge, and Skills – for IT Asset Manager Role. That’s why project planning is more vital than ever. Add Relevant Skills to Your Resume: Your resume is a place to showcase your skills. 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