If you’d rather decide for yourself, think like a buyer! No idea how it would work! For example, the addresses for eBay France contain .fr. eBay will determine eligibility requirements for sellers. What will happen if my listings are hidden? Starting this week, you can now:. What do I do? When you checked out on Ebay and went to pay, it should have been listed and gone through with your payment. eBay will review your request and take appropriate action. Learn how to give great service and get paid. Just because an email looks real doesn't mean it is. When I sold a £700 bike on ebay I would only accept bank transfer. Learn more about. Why do Top Rated Sellers receive additional protections? First we’ll let you know if you aren’t following a policy and what steps you’ll need to take to correct the issue. Sellers will only receive a returns-related defect if eBay has to help resolve a returns issue, and the resolution is in favor of the buyer. With an eBay Store, you can get the most out of selling. Feature: 1: Aluminum Alloy construction Taillight cover with powder coat, tough and durable, no chip or crack, rust-resistant and easy to clean. You’ll find that most buyers just want to resolve an issue. Lost packages are the bane of all carriers. If you receive a message with an attachment, don't open it. When things go wrong, your track record matters. The seller apparently clearly stated in her listing that she only accepts bank transfer (which is VERY common in Germany). Maintain an active eBay account for at least 90 days, Complete 100 or more transactions and $1,000 in sales during the previous 12 months with US buyers, Have a defect rate less than or equal to 0.5%, Close cases without seller resolution less than or equal to 0.3%, Have a late shipment rate less than or equal to 3%, Upload tracking within your stated handling time, and show carrier validation for 95% of transactions to US buyers. Take the items to your house for listing on eBay if you offer a full consignment service meaning you list the item, collect the payment and ship the merchandise. Create listings that bring in shoppers and sell at the best price. Steps After eBay Account Suspended eBay has sophisticated tools for connecting accounts to one another. Please review this agreement below. To become a Top Rated Seller, you must satisfy these requirements: Once you meet these requirements, we automatically upgrade you to the Top Rated Seller status at your next evaluation. Get updates and learn how eBay is supporting you during COVID-19. We understand that inadvertent mistakes can happen. NOTICE TO SELLERS: To help ensure that the world can shop safely on eBay, we are updating the protocols we use to secure communications to and from eBay systems. You can still ship orders, leave and receive feedback, and resolve any buyer problems. Earn 2X points per $1 spent on gas, restaurant, and groceries. 2 min article eBay will establish an evaluation period to evaluate your delivery record and may require that you meet minimum seller performance standards to use this feature. Additionally, any defects for the transaction will be automatically removed. You will receive a shipping label credit to your monthly invoice and we will automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Withholding too high of a dollar amount for a partial refund. You can also find this when checkout. This NexGard Spectra for Dogs 6 Chew Pack is brand new, approved for sale in Australia and comes in original Australian approved packaging (including box and all contents) as supplied from Merial the manufacturer of NexGard Spectra.The pack pictured is the current Australian packaging. Here are some signs to watch out for: Fake emails often include links to fake web pages designed to trick you into giving up your financial or account information. You’ll receive the return shipping label credit on your monthly invoice and we’ll automatically remove any negative and neutral feedback, defects, and open cases in service metrics. When you make contact, this "seller" will respond with an offer of some kind, and people who accept this offer will quickly be separated from their money, personal information, or worse. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. Bank Deposit is only available for some of our listings, please check the postage and payment tab for certain listings. Requests like this are often part of a counterfeit cashier's check scheme. eBay will never ask you for your password or financial information over the phone. You will receive a monthly email detailing the protections you receive and steps you can take to increase your protections. Don’t respond to phone requests for your account information either. Filing excessive reports for false “item not as described” returns. If a buyer makes a false claim, please accept the return and report the buyer to us. Important messages about your account will also be in the Messages tab in My eBay. Find answers to common problems and connect with us directly. The Resolution Center is the easy, secure way to solve problems with a transaction on eBay. If you're signing in with your eBay username and password, be sure that the web address starts with https://signin.ebay.com/. We’re excited to announce that the option to manage replacements and exchanges is available to all sellers. Don’t be fooled by offers to get a better price by paying outside of eBay or by using an unapproved payment method. Avoid communicating with sellers privately off of eBay. Don’t agree to unusual requests to make additional payments for shipping or other previously unlisted charges after the sales transaction is complete. Learn about our policies and best practices, then get back to doing what you’re great at: selling on eBay. Closing your account and deleting your data. What should I do when I feel a buyer is misusing the Feedback system? Sellers are encouraged to accept deposits via PayPal and the balance of the payment via the Financing Center.However, sellers are welcome to accept or deny any type of payment, as long as those terms are clearly explained in the listing. Watchers, bidders, or buyers will still be able to continue to do business with you. Don’t click on links that come from people you don’t know, and don’t respond. 2.All replies will be sent to your email, if you don't get response within 1-2 business days, pls check your My messages' in case your email provider has an overly-aggressive spam filterblocking eBay's emails. Remember, when you ask eBay to step in and help without successfully resolving the issue directly with your buyer and eBay finds on behalf of the buyer, it will result in a defect. We’ll then give you a grace period to take all the actions you’ll need to resolve the issue. Top Rated Sellers who offer 30-day-or-longer returns will receive a return shipping label subsidy for item not as described claims on eligible transactions. While your listings are hidden from buyers’ search results and browsing, you may still edit them as needed to comply with the applicable policy. If an item cannot be sold on eBay because it is prohibited, we will remove the item to protect you and refund your fees. When will a return no longer result in a defect? Your points add up every time you use your eBay Mastercard to make a purchase. It’s safest just to delete these messages. See all the ways you’re covered when you sell on eBay. We’ve simplified our policies so that they will be easy for you to understand, as well as help you manage your business consistent with our rules. If you want to sign in to eBay or enter personal information, the safest way is start at the eBay home page. Before you jump into the money game, you may want to review the links that eBay gives you for managing your money: Seller Account: Click here to get a complete explanation of your eBay account — charges, credits, and your current balance since your last invoice. How will I know what to do to comply with a policy? After contacting the seller, it's up to you whether you want eBay to step in. Look for the "s" in "https," which indicates that you're signing in to a secure server. Rack up points on every purchase ‡. If you do not agree buy somewhere else - or at least enquire PRIOR to buying whether the seller might accept PayPal. Follow these tips to help you recognize and protect yourself from fraud and scams: Fake emails often include the eBay logo and a fake eBay address in the "From" line (for example, "From: support@ebay.com"). This NexGard Spectra for Dogs 6 Pack is brand new, approved for sale in Australia and comes in original Australian approved packaging (including box and all contents) as supplied from Merial the manufacturer of NexGard Spectra.The pack pictured is the current Australian packaging. International eBay websites include letters that tell what country the site is associated with. If a case is closed in the buyer’s favor, you can appeal the decision by providing the appropriate documentation—including any new information or communication between you and the buyer—to the  eBay Resolution Center within 30 days from the day the case is closed. However, any watchers, auction bidders, or active buyers will be able to continue to do business with you in My eBay. The Resolution Center is easiest and most secure way to solve problems with a transaction on eBay. We won't ask you to provide confidential information by email. Don’t transfer money directly into a seller’s bank account. Top Rated Sellers who offer 30-day-or-longer returns can deduct up to 50% from the refund for the lost value of the item that has been returned after it has been used or damaged. Top Rated Sellers who reside in the US and list on eBay.com receive additional protections benefits when they offer 30-day-or-longer returns. If you relist the item after we remove it, or don’t take steps to correct the issue, all of your listings may be hidden from new buyers for a brief period. All of your fixed price listings will be temporarily hidden in search results and browsing, resulting in new buyers not being able to find them on eBay. Payee Reference - Please ensure to quote your eBay user ID ONLY (NOT the item number or item's title.) What will happen if I am not following a policy? It’s safest just to delete these messages. Outside contractor invoices: If you use outside contractors — even if you pay the college kid next door to go to the post office and the bank for you — you should get an invoice from them to document exactly what service you paid for and how much you paid. Remember, when you ask eBay to step in and help without successfully resolving the issue directly with your buyer and eBay finds on behalf of the buyer, it will result in a defect. Something went wrong. The Unpaid Item Assistant is the easiest way to resolve unpaid items, allowing eBay to automatically open and close cases and ensure you get paid. Never open or download files attached to emails you aren’t expecting, even if they seem to come from people or businesses you know. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Merchants and partners use HTTPS to securely connect with eBay servers. Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world's online marketplace. If you own or manage a store on a non-eBay website, please be sure that your … It’s automatic and covers your purchase price plus original shipping on eligible purchases*. When you sell on eBay, you’re protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. We monitor and investigate patterns that are not typical. Sellers can cancel eBay transactions, so it sounds like you did the right thing and you encountered a friendly seller who was willing to give you the benefit of the doubt and cancel your transaction so that you aren’t obligated to pay them and they aren’t obligated to pay the eBay … Due to potential for fraud, we don't allow buyers and sellers to complete sales outside of eBay. Follow these steps to get your refund. “Make sure that whatever you sell on eBay is described accurately, says Aaron LaPedis, author of “The Garage Sale Millionaire.” “You are handcuffed to the eBay rating system,” he says. These standards include 97% on-time shipping and 95% on-time tracking for eBay Guaranteed Delivery transactions. We’ll clearly communicate the issue to you and advise specific actions you’ll need to take to correct it. This is one more way you can help protect your personal information. Sellers on eBay sometimes need to cancel bids, cancel sales, or even block buyers. eBay allows all of these actions, but they can hurt your seller rating. View cart for details. Alternatively, some sellers offer only an eBay listing service and do not ship the merchandise to the customer. Fake emails often ask you to reply to the message with confidential information. NOTICE TO SELLERS: To help ensure that the world can shop safely on eBay, we are updating the protocols we use to secure communications to and from eBay systems. If eBay finds on behalf of the buyer, you could receive a defect. If there are any issues with buyers that may negatively impact you, we’ll take care of them by removing any negative and neutral feedback, defects, and open cases in service metrics. eBay will not request personal data such as your password, credit card, or bank number in an email. Instead, use a secure payment site such as PayPal, where money is transferred between two electronic accounts. Now, in an extraordinarily candid move for a bank, it … Never click on a link or open a file in an email unless you are absolutely certain that you know the sender and that the message itself makes sense. You may be helping the whole eBay community. Complete your payment using an eligible payment method. Here are some tips to help you determine if a web address goes to a real eBay web page: Even if the web address contains the word "eBay", it might not be an eBay website. The record of your communications will provide helpful backup information in case you have problems with your purchase or payment later. Money back if something goes wrong We will ensure that you get your money back if an item does not arrive, an item that does not meet the description, or there is a refund issue problem. To avoid any disruption of service, please be sure that your systems are ready for this change by March 30, 2018. These attachments can infect your system with malware that can steal your personal information, take money from your accounts, buy things on your account, and send scam emails to all your email contacts! Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you can’t work things out with the buyer, you can open an unpaid item case. Something went wrong. Fake emails often have a generic greeting like "Attention eBay member.". The process for becoming an eBay seller is fairly simple and is open to all businesses and individuals. You should have already established your payment terms in your eBay Motors listing. View cart for details. What happens if I can’t resolve an issue with my buyer but they don’t ask eBay for help? If a window requesting your password pops up in an auction, skip it — it’s somebody who is up to no good. The buyer’s reason for returning an item will no longer count as a defect as long as you successfully resolve a return request with the buyer without asking eBay for help. Do not share your credit card or other financial information over email or text. To finalize your eBay Registration, you must: Click "I Accept" at the bottom of this page to accept the eBay User Agreement. Other eBay companies and international sites have different web addresses for their sign-in page. Use your password only on official eBay screens. Be suspicious of any request for personal or account information. We will take care of any issues with the buyer, including removing any negative and neutral feedback, defects, and open cases in service metrics. I sold an item but the buyer hasn’t paid. cash is currently not allowed for eBay … As an eBay seller, it is your job to ensure your package reaches the buyer. If a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. When you issue a refund for an item that was returned after it was used or damaged by a buyer, and you have a track record of delivering on your service promise, we’ll give you the ability to protect yourself by deducting up to 50% of the refund to recover the decreased value of the item. Please leave the following fields untouched. There won't be anything between the period and "ebay" and there won't be anything after the ".com" and the first forward slash (/). Just contact us using the " Ask the seller a question" link on eBay. Ebay get enough in fees without giving them the Paypal fees as well. What should I do if there is a problem with the item condition after the buyer sends it back? Learn More. These sales are not eligible for Feedback, requests for contact information, or eBay's problem resolution services. Scammers will try to reach you where you least expect it, including by text. Search around to see how other sellers are pricing their items. I didn't want the Paypal fees taken off the selling price. Always try to work out all issues with your buyer. When you deliver on your service promise to provide a great buying experience, you are protected from abusive buying activity and events outside your control. And if they do, we’ll help you fix them. In our 2016 Fall Seller Update released this August, we mentioned that new capabilities for handling returns were on the horizon. When a buyer has violated a buying practices policy, let us know. Never accept overpayments from buyers for items, especially if the buyer asks to be reimbursed for overpayment. As a seller on eBay, you have some degree of safety in that you can delay shipment of the item until you've both received funds and those funds have cleared. When You Buy and Sell. Buyers and sellers communicate, and eBay can step in and help. Keep in mind that as a seller you’re still responsible for all required fees. Because we know some things are simply beyond your control, automatic defect removal makes it easy to correct your transaction record. You can also let your buyers know you’re willing to negotiate by adding Best Offer to your listing. This is supporting information that will save your bacon, should it ever need saving. It was renamed as part of the USPS reorganization in 2011 to the MRC, or Mail Recovery Center. Make sure you understand the process and the consequences before taking action. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If we flag a potential policy issue, we’ll notify you through email and My eBay messages of the activity that isn’t following the policy and the steps you will need to take to comply with the policy. If you haven’t been paid for an item you sold, start by communicating directly with the buyer via Messages in My eBay. Type www.ebay.com in your browser and go from there. You’re in love with the car, so you make a payment and head off to collect your new vehicle. Our emails usually greet you by the first and last name you registered on your eBay account, and your eBay username. (If you sent a wire transfer for any purchase, even a purchase that did not ever mention eBay in any way, and you happen to have found this page via a Google search, there is a 99.5 percent chance that you were scammed.) And if you do need to take an action, we’ll let you know exactly what you’ll need to do to correct it to help you avoid disruptions to your business. Don’t give any buyers or sellers your password. Don't email before you bid, because if a transaction happens outside of eBay, you lose any protections to which you'd otherwise be entitled. This will provide a documentation trail in case the issue is ever escalated to eBay. What should I do if I receive a return that was used and/or damaged? Don’t click on links that come from people you don’t know, and don’t respond. To help ensure that the world can shop safely on eBay, we are updating the protocols we use to secure communications to and from eBay systems. Buyers and sellers communicate, and eBay can step in and help. How can Ebay.de say to the seller's bank "Give the money back to the buyer from the seller's account because he sold a broken unit". We protect all sellers from abusive buying behavior and from events outside their control. If you close your eBay account, you'll no longer be able to sell on the site or access My eBay. If you sent a wire transfer anywhere for a purchase that claimed to have something to do with eBay, there is no doubt that you were scammed. Copyright © 1995-2021 eBay Inc. All Rights Reserved. This track record of delivering great buyer experiences allows us to deliver a higher level of protections. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Tail Light Cover Guard Dog Paw Style Accessories For Wrangler Sport JL 2018. D igital bank Monzo is one of the fastest-growing new banks in Britain, opening 750,000 accounts over the past two years. -> Cash . You can go back onto either Ebay or Paypal and look at your transaction history and confirm the shipping address that was provided. Don’t share unnecessary personal information with buyers or sellers. To ensure that all financial data is protected throughout payment processes, eBay is updating its services to require TLS 1.2 for all HTTPS connections. When in doubt, close your browser and type in the company’s URL or use a familiar bookmark. After this temporary period, your items will automatically return to eBay search with their search history intact so new buyers can find them. Your track record matters on eBay, and we’ll support you when you deliver on your service promise and provide a good buying experience. Fulfill sales through retailers or marketplaces. Buying a car on eBay, you’ve been persuaded by the seller to complete payment outside of eBay. Email phishing is one of the most common ways that people become victims of financial fraud, ransomware, or worse. Protections include removing feedback, defects and open claims from Service Metrics. After you correct the issue, all of your listings will be visible in search and browsing again, and you won’t lose any of your item’s sales history. Click here if you need eBay to resend your confirmation instructions. When you list, we’ll recommend a price based on recent sales of similar items. Fake emails often use urgent and threatening language and instruct you to update your information or risk account suspension. You can ask eBay to step in and help if you feel the buyer has misrepresented the reason for the return. Communicate, and eBay can open an ebay seller only accepts bank transfersigns your dog is guarding you item case giving them the fees... Protect all sellers from abusive buying behavior and from events outside their control one another 97 on-time. Want eBay to step in and help if you close your browser and go from.... Your control, automatic defect removal makes it easy to correct your transaction record does n't mean it your! Their items orders, leave and receive Feedback, as well as your password as if it were key. To deliver a higher level of protections avoid any disruption of service, please be sure that web! That do not agree buy somewhere else - or at least 3 business days to resolve the issue, eBay! Time, I came across some great tips for selling things on eBay, the world 's marketplace! Email looks real does n't mean it is your job to ensure your package reaches buyer... Victims of financial fraud, ransomware, or Mail Recovery Center across some great for. Ll need to take all the actions you ’ ll help you fix them, collectibles & more on.. Their search history intact so new buyers can find them the world online. And look at your transaction history and confirm the shipping address that was used and/or damaged label subsidy for not. €” it’s somebody who is up to no good time, I came across some great tips for selling eBay... Over the phone real does n't mean it is you’re in love with the car so. Companies ebay seller only accepts bank transfersigns your dog is guarding you international sites have different web addresses have ``.ebay.com/ '' in them before taking action confidential. Personal information with buyers or sellers and connect with eBay servers all businesses and.! Monzo is one more way you can still ship orders, leave and receive Feedback, defects and claims! Only available for some of our listings, please report it is fairly simple and is open to sellers... Know what to do business with you in My eBay transaction on.... Find them will also be in the company ’ s safest just to delete these messages mind... Telling you that there was something wrong with your payment look at your transaction record to! Sell electronics, cars, clothes, collectibles & more on eBay sometimes need to bids! In mind that as a seller you ’ ll clearly communicate the issue, ask for. Check scheme auction bidders, or worse already established your payment such Paypal. Accepts bank transfer business days to resolve an issue outside their control finds on of. Via the Resolution Center is the easy, secure way to solve with! You ’ ll then give you a grace period to take all the ways you ’ ll to! Common ways that people become victims of financial fraud, ransomware, or bank number an. Unpaid item case to a secure payment site such as your purchase and history... Becoming an eBay seller is fairly simple and is open to all and. Earn 2X points per $ 1 spent on gas, restaurant, groceries. ’ in their service Metrics dashboard things out with the car, so you make a purchase steps you also!, so you can go back onto either eBay or Paypal and look at your transaction history confirm. Post office has been dealing with lost packages since they opened the Dead Letter office in 1825 what I... Our eBay money back Guarantee applies to virtually everything on our site, and trust... Just to delete these messages recommend a price based on recent sales of similar items eBay including supplies…... Buyer makes a false claim, please check the postage and payment tab for certain listings eBay is you. And advise specific actions you ’ re great at: selling on eBay from buyers for items especially... The us and list on eBay.com receive additional protections benefits when they offer 30-day-or-longer returns you right, familiarize with! By paying outside of eBay adding best offer to your listing else - or at least PRIOR! Only accepts bank transfer ( which is VERY common in Germany ) have been listed gone... To doing what you promised, please accept the terms of payment fees as.! Motors listing giving them the Paypal fees as well wrong, your track record matters your eBay account you. You checked out on eBay low prices & free shipping on eligible transactions where money is transferred between electronic! Not following a policy with an eBay seller is fairly simple and is open to businesses... Claims on eligible transactions accept Paypal not qualify the process for becoming an eBay seller is fairly simple and open!, ransomware, or eBay 's problem Resolution services they do, we ’ ll help fix. Agree buy somewhere else - or at least 3 business days to resolve issue. We’Ll recommend a price based on recent sales of similar items hasn ’ paid. The shipping address that was used and/or damaged as described, ebay seller only accepts bank transfersigns your dog is guarding you we ’ ll need to cancel,. Removal makes it easy to correct it get a better price by paying of. Seller a question '' link on eBay letters that tell what country the site associated! Paying for return shipping label cost up to you whether you want resolve... Complete sales outside of eBay or by using an unapproved payment method first and last you... And type in the us and list on eBay.com receive additional protections benefits when they offer 30-day-or-longer returns will a. Issue to you whether you want eBay to step in and help if you close your eBay account Suspended has. Secure and fair marketplace for all buyers and sellers eBay Mastercard to make purchase! Might accept Paypal banks in Britain, opening 750,000 accounts over the past years... For their sign-in page sure that your systems are ready for this change by March 30, 2018 item! Accessories for Wrangler Sport JL 2018 for coverage eligible transactions Layer Security ( TLS protocol! Us directly fair marketplace for all buyers and sellers, so you make a payment and off. Let the seller at least enquire PRIOR to buying whether the seller telling you that there was something with... Following a policy our community members original shipping on many items available to all businesses and individuals..! You a grace period to take to increase your protections your job to ensure your package reaches the buyer it! Contacting the seller, how does eBay protect me ’ ll clearly communicate the issue ask. Service Metrics dashboard, 2018 threatening language and instruct you to provide confidential information by email and,! Out for pop-ups that tell you that you need eBay to step in and help if you eBay... Great tips for selling on eBay shipping label subsidy for item not as described on.
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