But all that doesn't mean you can't get your data back. Connect the drive to your computer … Images. When you will click Erase Drive, you will lose your all data, but you will be able to unlock your My Passport drive. It delete the WD Unlocker…hahaha Computer Services 302,678 views. You can still copy files to and from the drive, correct? So any ideas what caused this? As a recommendation, please try using the drive a on a different computer. So I am just not getting past the unlocking stage when connected to USB 3. From there, you’ll be greeted with options to update your security settings which include options to (1) remove your password, (2) set a new password, (3) add auto-unlock to your computer, and a few other items. Acronis True Image for Western Digital. Books. 1. When I update the driver the WDpassport connected intermittantly but my laptop froze out. Click on the Add button and select Assign the following drive letter. An illustration of text ellipses. After we have tried this method your only option is to format your drive and lose everything or send to WD and they will hack the code for an extortionate amount of money. 3. c) Click on “ Repair your computer ” from the lower left corner. It's only flagging the backup app that comes on the External, not the drive itself. As I say, when I set a password it works in my usb 2 ports but in my usb 3 ports the drive doesn’t initialise and instead of getting the password prompt I get the error message about using the correct unlock prog associated with the drive I am wanting to open etc. However, if you have physical damage to your drive - a common reason for the “blue screen of death” - it may work for a very brief time before crashing permanently. The drive shows in disk management as unallocated and not initialized. 3. 3. Turn on your computer. Connect the drive to your computer as shown in figure 3. They are listed below: When external hard drive is not showing up on Mac, ensure the cable is properly connected to both the drive and computer. We have listed some of the most common and easy fixes below that you can try out when experiencing errors with your drive. You should eject the disk. Connect your 'My Passport' drive to your PC and secure it so you can keep others from accessing your important files, such as videos and documents. If a Found New Hardware screen appears, click Cancel to close it. At the new prompt, type select volume 4 and hit return (or whatever number your WD drive is listed as). An illustration of an open book. You can also review your targeting options. Apple Footer. There are many software packages for recovering data from the WD My Passport hard drive. I think the virtual CD was somehow blocking the mounting of the drive. Reimagined Design The bold, vibrant design of My Book desktop storage is sure to stop you in your tracks. WD Passport hard drive data recovery after physical damage to connector. Turn on your computer. You should see a Command window appear and then you will see the ‘WD Drive Unlock’ popup with the Exit button. It’s as though there is some sort of conflict. But then It doesn't give me the option to still run the app...Can I just not use an external hard drive unless I take the laptop out of S Mode. Connect the drive to your computer as shown in figure 3. After making sure that WD Passport got detected by your PC, now connect the WD Passport to the computer. Verify that the drive appears in your computer’s file management utility listing. 4. If you log out and back in, the same thing happens only the ‘WD Drive Unlock’ popup will tell you that the drive is unlocked. GoodSync for WD. So I am now wondering - should I try and set the password while it is plugged into usb 3. After we have tried this method your only option is to format your drive and lose everything or send to WD and they will hack the code for an extortionate amount of money. Powered by Discourse, best viewed with JavaScript enabled, Please help - WD Drive unlock problem (not the usual and a bit complicated). Connect the drive to your computer as shown in figure 3. 1. Hi, I have a 2Tb My Passport portable drive. You need to open a command prompt window to unlock or lock the hard drive. The solution to recovering our data from WD hard drive, you should fix the WD hard disk recognized and detected on the computer. The bad thing about your situation is, western digital does say in the instructions that if you ever forget your password, data is nonrecoverable. Click Addto add a new drive letter for the USB drive. WD Security for Mac. 11:06. 2. Verify that the drive appears in your computer's file management utility listing. 2. This chapter provides instructions for co nnecting the drive and installing the WD software on your computer. What concerns me in your Post is that you have tried connecting the drive with different USB cables and have also tried connecting it on a different computer. Right-click it and choose Change drive letter and path…. a) Boot the computer from the USB Recovery Drive. WD Security makes it possible for you to password-protect your WD drives and thus protect them from unauthorized access. If a Found New Hardware screen appears, click Cancel to close it. All I want to do is connect my new passport to my USB 3 port and I have been struggling on this for hours. Would wiping the entire disk (of the hidden partition) be okay or would this stop it working? 4. 4. If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. If you already know the password, you can unlock the drive using it. When you can’t find or access the data on your Western Digital (WD) external hard drive, it can be devastating especially when the lost data are those precious photos and computer backups. All in all, WD Drive Utilities provides a few neat features that aren't available as standard Windows functions. 3. Step-4: Location of WD My Book External Hard Drive For your WD My Book external drive… WD My passport drive doesn't have the feature to reset or recover the password if you forget. 6. This is the fastest way to get content onto your drive. So, we usually simplify this process in 4 steps: It becomes difficult to get your files back after such an incident. Turn on your computer. Verify that the drive appears in your computer’s file management utility listing. The program runs as a virtual CD-ROM drive on your system. How to add content to your drive from a computer. The maximum storage capacity offered by this external hard drive is 4TB. Figured out the solution to " WD Drive Unlock” will damage your computer. It is a simple and practical means of securing dtaa on your WD drives, with just a few clicks. Connect the drive to your computer … From there, you’ll be greeted with options to update your security settings which include options to (1) remove your password, (2) set a new password, (3) add auto-unlock to your computer, and a few other items. Verify that the drive appears in your computer’s file management utility listing. I have an old 300gb passport which works on USB 2 and USB 3 ports. If you forget your password, you will not be able to access the data that is on your drive or write new data to it. While erasing the hard drive, all the data stored on it will be deleted. Assign a drive letter for the WD My Passport Ultra drive. Product Firmware Product * If your product is not listed above, please visit the product page. Step-4: Location of WD My Book External Hard Drive For your WD My Book external drive… Matshita-DVD-ROM-UJ-850s-ATA-device doesn't read any CDs/DVDs, ASUS P8P67 motherboard - RAM frequency issue. I know the WD Passport drives well and for the most part they are very reliable. For example, if you needed to unlock the C: drive, you would type unlock c: When prompted, plugin your Passport. Also what happens if you say Yes to the question it asked if you still want to run the backup utility included on drive? Connect your My Passport Wireless drive to your computer using a USB cable. WD Smartware is a backup and restore software that, boots with your machine. Switch a USB port/cable and replug it to your computer. Tip: When you set password next time, make sure you … Use anti-virus software or CMD to remove the virus or malware on your PC or WD external hard drive first. Reboot your computer and log in. If a Found New Hardware screen appears, click Cancel to close it. If you are able to unlock the drive, please remove the security on the unit and connect that back to the other PC to see if you still gets the conflict. An illustration of a 3.5" floppy disk. My model is k53e (sold to me as x53e by comet). An illustration of a computer application window Wayback Machine. Turn on your computer. It comes installed on Western Digital external hard drives. WD Security Enter an incorrect password five times in a row. Practically you can only unlock WD My Passport drive by erasing all your data, but that also involves a trick. If the WD My Passport Problems persist, continue with the next step. The WD software installs the proper driver for your drive. 4. The first and the most common is chkdsk. Connect the drive to your computer as shown in figure 3. You will have to erase the drive before you can use it again. 4. Turn on your computer. 2. b) In the “ Windows Setup ” dialog box that appears, set the Time and currency format, Keyboard or input method and the language to install and then click “ Next ”. It comes installed on Western Digital external hard drives. Your external hard drive can b… 2. Step 2. This chapter provides instructions for connecting the drive and installing the WD software on your computer. For quick, convenient access, you can set WD Security to automatically unlock the drive on your computer, saving you the hassle of keying in your password every time. Fix 1. The WD software installs the proper driver for your drive. An illustration of two photographs. Mac users click here We've been shipping our new My Book and My Passport drives with WD SmartWare software for a few months now. Read Action 5. 2. It includes the following topics: Connecting the Drive Getting Started with the WD Software Connecting the Drive 1. An illustration of an audio speaker. 3. Click the Unlock Drive option to unlock the drive. I ran a test and connected my old passport to USB 3.0 and it offers me the password which I enter - but the point is before I enter my password the drive also shows in disk management as unallocated and not initialized - leading me to assume this is a problem with my wd drive unlock. Data loss is one of the most annoying and destructive thing that can happen with your hard drive.It can happen that you accidentally deleted your files or other data. Western Digital My Book is a sleek series of Western Digital (WD) external hard drives. If you are able to unlock the drive, please remove the security on the unit and connect that back to the other PC to see if you still gets the conflict. Go to the Applications folder and then open the Utilities folder. WD Smartware is a backup and restore software that, boots with your machine. Install WD Discovery for Mac. Open the WD Unlock software after a successful installation and specify the password in the respective textbox. Software for Mac A NEW SMART PERSONAL CONTENT APP: Be among the first to try the EdgeRover™ desktop app! Download and install the WD Drive Unlock Utility on your system. Have set it up to work with a Password for data protection. Software. This download is licensed as freeware for the Windows (32-bit and 64-bit) operating system on a laptop or desktop PC from hard drive software without restrictions. Try these steps and let me know if this works. Agree to the terms, and then click Erase Drive. However, there are a few ways to make Hard Drive Data Recovery possible. Still want to run this unverified app?" Restart your computer after changing the drive path. Step 1. All with the same result. Just activate password protection and set your own personalized password. If you have WD unlocker forgot password, then the only way to unlock the hard drive is to erase the drive completely. Connecting the Drive 1. WD Drive Utilities for Mac. Using the Western Digital My Book hard drive facilitates our lifes, you can take your favourite media data or any important files to anywhere when you need them. Fortunately, it’s not the end of the day. Connecting the Drive 1. Let try to run a system scan with Speed Up My PC to see any error, then you can do some other troubleshooting steps. How to remove WD Drive Unlock.exe If you encounter difficulties with WD Drive Unlock.exe, you can uninstall the associated program (Start > Control Panel > Add/Remove programs What can you do to fix WD Drive Unlock.exe ? Our content is written in collaboration with, This document, titled « How To Unlock a WD External Drive Without a Password », is available under the, How to unlock wd hard drive without password, How to unlock wd my passport forgot password, Wd hard drive light on but not recognized, Re-Format WD Hard Drive, not recognized on PC. You reserve the right to access and change your personal data, aswell as the right to request its deletion within the limits permitted by law. How to fix the crashed hard drive? 3. A few words of thanks would be greatly appreciated. WD Drive Utilities for Mac. An illustration of a heart shape Donate. Click the Erase tab that is located at the top of the screen. The WD software installs the proper driver for your drive. More. For more information, click this privacy policy Connect the drive to your computer as shown in figure 3. I think it may be super relevant that the new passport doesn’t recognize its own WD Drive unlock.exe program - why would it suggest I use the drive unlock application from the CD associated with the drive - that’s exactly what I am doing (obviously). Massive Capacity With up to 14TB of capacity, there’s plenty of room to save the massive amounts of photos, videos, and music you love, plus your important documents. WD Drive Utilities on 32-bit and 64-bit PCs. When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not. Turn on your computer. For example, let's say your WD drive is listed as "volume 4". Regularly scan your WD hard drive with authorized antivirus software to help remove possible viruses from your WD external hard drive. Tick the checkbox near the Enable Auto Unlock for This Computer option to remember the password on this system. These fixes are aimed at optimizing your WD My Passport so that they run better. The drive is known for its high capacity, automatic backup software, and universal connectivity. The WD software installs the proper driver for your drive. The pop-up is basically a counter reaction of your Mac that you should take measures to manually remove the file that is in inverted commas. 3. 2. CCM is a leading international tech website. 1. go to the wd smartware and go to the security and place a password ***** your my book. Video. 4. Unlocking a WD My External Hard Drive Here's a quick rundown of the tools that you can use to use to unlock your WD external hard drive. Locked hard drives can occur due to simple software or formatting issues. The WD Security software uses your password to electronically lock and unlock your drive. Connect the drive to your computer as shown in figure 3. Massive Capacity With up to 14TB of capacity, there’s plenty of room to save the massive amounts of photos, videos, and music you love, plus your important documents. 2. . You need to right click on it, and click " Get Info There’s a dropdown menu under General, click " Override Malware Protection Connect the drive to your computer as shown in Figure 3. Western Digital Dashboard. 3. If a Found New Hardware screen appears, click Cancel to close it. access to your drive and you do not want them to see your files on the drive. That seems to indicate a problem with the drive itself. The WD software installs the proper driver for your drive. Register your drive to be kept up-to-date on the latest WD products: Make sure that your computer is connected to the Internet. See if you can set it up and use it to back up your … So turns out the problem was the unlock.exe file becuase when I removed the password (via my usb 2 port) and then connected it to my usb 3 port - it works everytime:). Both of them will damage your data, so that is why you need to save it first. The WD Security software uses your password to electronically lock and unlock your drive. 3. Check the USB port of your Mac . Connecting the Drive. On the left panel, click the Western Digital external hard drive icon. So, to unlock a WD external hard drive without a password, three software tools have been recommended by the experts. D:\WD Apps for Windows\WD Backup.exe. It will then prompt you to enter your Passport password. Before updating your security settings, you’ll need to enter your password one more time before saving. Turn on your computer. “WD Drive Unlock.app” will damage your computer. I have the same issue. There are two in-build tools in Windows for failed/crashed/corrupted logical disk. It should say "volume (#) is the selected volume". The WD external hard drive not showing up on the computer, it means you cannot access the drive to manage your data on the device. If a Found New Hardware screen appears, click Cancel to close it. Acronis True Image for Western Digital. In Windows, click the Start and enter cmd in the Search field, then press the Enter key. Connect the drive to your computer as shown in figure 3. 2. This helps protect your PC and keep it running smoothly. The information gathered is for Communitic International to ensure the sending of the newsletter. If you forget your password, you will not be able to access the data that is on your drive or write new data to it. GoodSync for WD. Not so remember how i do manage to delete that WD Unlocker bcoz it happen so fast since i just click everywhere. Then try connecting your WD My Passport for Mac hard drive with a new USB cable if you can fetch another one. For quick, convenient access, you can set WD Security tools to automatically unlock the drive on your computer, saving you the hassle of keying in your password every time. If you want to try more password attempts, click Exit, unplug the drive & plug again into your computer. A [software component] will damage your computer message displays when printing or installing - Click Here I have discovered that it may be a driver problem - see I am using asmedia usb3 and the driver I am recommended from ASUS website isn’t the most up to date. Page 45: Registering Your Drive Registering Your Drive The WD SmartWare software uses your computer’s Internet connection to register your drive. 1. There are many causes for WD hard drive data loss, from accidental deletion, disk formatting, to device corruption/damage, etc. Connecting the Drive 1. Verify that the drive appears in your computer’s file management utility listing. Fix a corrupted hard drive in Windows 7, 8, or 10. WD Easystore is an external hard drive that helps you to store and back up your data over a cloud network.You can connect this hard drive to your computer via a USB cable. Situation now is I am using the recoomended driver and whe I plug the passport in the unlock comes up but instead of being asked my password I get the error message : please use the unlock associated with the drive you wish to unlock etc. If the issue persists, you should try connecting the drive on different computer as it may be helpful to detect the WDUNLOCKR to unlock the drive. If using the USB-C to USB-A adapter, verify the arrows are on the same side, pointing at each other. If the problem still continues, try using a different USB port. This site contains user submitted content, comments and opinions and is for informational purposes only. HOW TO UNLOCK Western Digital DRIVE ON LINUX ... WD Passport hard drive data recovery after physical damage to connector - Duration: 11:06. Occasionally (after changing drive letters) I got the new one to unlock via USB 3 but then after one successful unlock it goes back to the “you must run the WD Drive unlock application from the WD drive unlock CD associated with the drive you want to unlock” error message. 3. Check the USB port: The USB port is the hardware interface between the hard drive and your computer. Turn on your computer. Once you have managed to unlock your hard drive, act immediately to restore and back up your files. Verify that the drive appears in your computer’s file management utility listing. Data loss is one of the most annoying and destructive thing that can happen with your hard drive.It can happen that you accidentally deleted your files or other Recovering data from your WD My Passport Hard Drive … An illustration of two cells of a film strip. Search for the Disk Utility program and then double-click it to open its main interface. This way there will be no virtual CD interference (though I realise I won’t be able to open it on other computers without the unlock.exe file but I could just keep a copy of it on my drive)? Thanks for your help anyway - I don’t think there is a solution I have spent 2 days on this and it’s a case of ASUS mobo conflict with the driver. Tried it on a different computer (though it’s exactly the same model and make) and got exactly the same. If using the USB-C to USB-A adapter, verify the arrows are on the same side, pointing at each other. CAUTION! Connecting the Drive 1. Find your WD drive in the list (may be listed as WD drive or may be identifiable by listed size), and note the volume number. 4. 3. It includes the following topics: Connecting the Drive Getting Started with the WD Software Connecting the Drive 1. Open Windows Explorer (PC) or the Finder (Mac). Turn on your computer. Voilla!! For quick, convenient access, you can set WD Security tools to automatically unlock the drive on your computer, saving you the hassle of keying in your password every time. When the computer or WD external hard drive gets infected by virus or malware, you may not be able to access saved data or even open the drive in PC. 2. The WD software installs the proper driver for your drive. Select the WD My Passport Ultra drive on the main interface of Disk Management. Question: Q: "utility" will damage your computer and you should remove it to the trash More Less. Check if the Mac computer detects the Western Digital external hard drive. The program runs as a virtual CD-ROM drive on your … 2. But, i do remember i click on “Properties” of the WD Unlocker Drive…then another “Properties”… then i scroll for section disable drive and then click. Remove and clean up the virus that blocks/stops WD external hard drive from working. Specifically, when you plug a WD hard drive into a Mac computer, macOS would be notified. WD Passport hard drive data recovery after physical damage to connector. You may contact WD support so that their technical team could offer any help. If a Found New Hardware screen appears, click Cancel to close it. To unlock the hard drive unlock x: The x represents the letter of the hard drive that you want to unlock. Verify that the drive appears in your computer's file management utility listing. If a Found New Hardware screen appears, click Cancel to close it. 4. WD Security for Mac . Connecting the Drive 1. Hello asm244, As a recommendation, please try using the drive a on a different computer. Then macOS will call all related hardware and software to read, recognize, and show this hard drive on the Desktop and in Finder, so that finally you can access your data on the drive on your Mac computer. Connecting the Drive 1. The bad thing about your situation is, western digital does say in the instructions that if you ever forget your password, data is nonrecoverable. Now, choose a drive letter from the drop-down list and click OK. Click Change to modify another drive letter, if needed. After making sure that WD Passport got detected by your PC, now connect the WD Passport to the computer. Will use it as a usb 2 until I upgrade my laptop. 4. The information will be used subject to terms and conditions, for advertising purposes. Verify that the drive appears in your computer’s file management utility listing. Alternatively, is there a way I can remove the unlock.exe (secret partition) from the WDpassport and copy it to my desktop. Your external hard drive can become inaccessible, corrupted, or unresponsive. I can connect both to the USB 2 ports and both work fine. The loss of data from your WD hard drive can be caused by numerous things: Accidental deletion, disk formatting, computer corruption or damage, etc. Acronis True Image for Western Digital to back up their drives.) I think ASUS have scewed up. By scanning and removing viruses from your computer hard drive regularly, your computer will be healthy and free from any file corruption that could lead to data loss. 2. Just activate password protection and set your own personalized password. Audio. Install WD security and run the app. Upon the fifth failed attempt, you will be prompted to erase your drive. You should eject the disk. I tried to use it at work (university), where I do not have administrator rights, and the computer keeps telling me that I am not allowed to install the driver, whenever I click on WD Drive Unlock.exe. I hope you read this last part becuase I need advice and have made great ground on this (after 3 days…lol). Brand new WD 1TB myPassport - My wd drive unlock appears to be conflicting when connected to USB 3 giving me the error message: “you must run the WD Drive unlock application from the WD drive unlock CD associated with the drive you want to unlock”. From a Computer - Using a USB Cable Copy files from your computer to your My Passport Wireless drive using a USB cable. 2. 2. For quick, convenient access, you can set WD Security to automatically unlock the drive on your computer, saving you the hassle of keying in your password every time. Install WD Discovery for Mac. It is working fine now albeit without a password. Then press the enter key lower left corner days…lol ) few clicks port and I have been by. - should I try and set your own personalized password recovering our data from the lower left corner to lock. Unlock drive option to remember the password on this system Security enter an incorrect password five times a. 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On drive Getting past the unlocking stage when connected to both the drive erasing the hard drive into a computer. First to try more password attempts, click Cancel to close it and conditions, for advertising purposes delete! ’ s file management utility listing are many software packages for recovering from! Same side, pointing at each other for recovering data from the drive to computer. Usb-A adapter, verify the arrows are on the computer from the drive to your computer ” from the left. Onto your drive drive from working Windows for failed/crashed/corrupted logical disk now connect the drive is listed as `` (! To modify another drive letter for the disk utility program and then click erase.... The first to try more password attempts, click Cancel to close it * *... See your files back after such an incident it possible for you to password-protect your WD drive unlock ’ with... N'T read any CDs/DVDs, ASUS P8P67 motherboard - RAM frequency issue hard... 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