1. 4. or text SMSCARE to 62913 Super frustrating, there has to be a way to force the firmware out. LG 32LB5600-UZ: sound but no picture, totally black screen. I gave up and then resorted to credit card company to put a claim in but Samsung fobbed them off too! Share Video. Previously, I had q90r (now exchanged to q80r) and it started to work when changed on TV from PCM to Auto. Connection failed . You can enjoy better sound from the wireless subwoofer by Selecting the sound effect. Blue light is on and steady. Unplug the soundbar, the subwoofer, and the rear speakers for 30 seconds, then plug them back in. The silence is deafening. When LFE signal is present, the LFE indicator light will illuminate. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your I also held it while blasting music and … computer says it is working, but no sound. UPDATE message never appear after pressing VOLUME, then press & hold DOWN for 6 seconds (I've tryed multiple times at the soundbar startup or after 3 minutes as proposed in the first article). Turn off the soundbar and start again from Step 2. Depending on the audio source, the low frequency effect (LFE) signal may not be sent to your subwoofer. 2. HDMI1 (IN) is connected to an HTPC & HDMI OUT (TV-ARC) is connected to the HDMI ARC port on a Samsung QE65Q85R. S7 Edge Stuck On Black Screen With Blue LED Light On. Turn on the sound bar and test **FYI the sound bar reset also resets the S/W lvl so increase it as needed According to the article, S (Subwoofer) version should be equal or superior to 0136.0. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. I also noted the red light at the base of the TV blinked twice after the splash screen went away. Now though, the subwoofer won't sync to the soundbar. I am based in the UK and bought the bar from John Lewis a few weeks ago. In the second one, the process to check detailed firwmare versions is explained (subwoofer firmware for example). Already wasted hours trying to make it work properly. According to the manual it means that everything is OK (subwoofer ON & link with soundbar OK). Blinking . RR & RL are not displayed (probably because HW-Q80R is not shipped with rear speakers by default). 2 Press Audio Sync on the soundbar remote, and then use the Skip Forward/Backward buttons to adjust until the sound is synced. Any luck fixing it? If you turn off a TV that has an HW-Q90R Soundbar connected to it, the wireless rear speakers and subwoofer go to sleep after about 15 minutes. I have updated the soundbar firmware to the latest version first with Smart Things (version 1007.9) & then with a USB key and a manual Firmware download (version 1008.0). No one answer inside the online chat; therefore I take a chance through this forum. Unfortunately, beyond leaving the subwoofer and the soundbar unplugged for 24 hours or more in an attempt to reset the system, there isn't anything else besides "ID set" that you can try to correct this issue on a user level. 3. If you have an app that is freezing, not loading, missing, or crashing, you should: 1. I have no sound with the HW-Q80R subwoofer. Moreover, I don't see dolby domos on the soundbar display and tv when using netflix. This occurs even when the manual reset steps are completed: I have this exact same issue. This site uses cookies to enhance your web site experience. Samsung Smart TVs are loaded with many popular apps like Netflix, YouTube, Xfinity, Amazon, and HBO Max. Running out of ideas and patience, any help appreciated! 2. we have unplugged like the others and still does not work. When I press the ID SET button for 5 seconds the blue light starts blinking. Originally Posted by HTGeek7 /t/1463548/deftech-bp8060-red-blinking-light-but-no-subwoofer-sound#post_23121769 DUDE!!!!! Solved! Free standard shipping, exclusive offers and financing options. WHILE the blue light on the subwoofer is flashing hold the MUTE button on the remote until ID SET is show on the sound bar display 4. Mar 31, 2010 5,665 44 46,340 1,938. After all connections and settings have been verified, turn on the subwoofer. I just saw today that no sound was coming out of the subwoofer yet it turns on and the blue LED says its getting a signal from the sounfbar... yet no sound comes out of it. My speakers, in turn, make an encouraging beepy sound as they presumably find my PC, but there is no sound. Please take our brief survey. To finalize the connection, turn on the soundbar while the subwoofer's Blue LED blinks. If you notice that your TV has abnormal colors, has a double image (ghosting), or the image looks blurry, just know that we are aware of the issue and you can fix it right now. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. silly me for still buying it. Press the ID Set button on the back of the subwoofer with a small pointed object, such as a paper clip. i do Iagree when working this is a great sound but can be frustrating and due to poor support from Samsung support guys (my personal impression) makes matters worse for those who dont troubleshoot themselves. Let us know how you get on. I have figured out how to pair them, but when wireless adapters attached into TV, I have no sound coming to my wireless ear phones or speaker at bedside. Check the volume level on the subwoofer and receiver or amplifier before sending any audio input. Tap the 3 vertical dots in the top right corner of the screen. Sorry, there is insufficient stock for your cart. I am then also unable to trigger the update to the subwoofer - pressing Down on the remote for 6 seconds while display is active does nothing. They show the latest versions: 128.0b11010.5h51.0fd40.0w240.0s136.0rr0.0rl0136.0. Nope. Connect again. Reset Smart Hub on your TV. There is also a switch for "SDIF" … 4. I have a HT-C5900 Home Cinema System and wish to connect surround sound speakers wirelessly. If the Blue LED is still blinking, the process has failed. I have the same problem!!!!! The only thing that enables a consistent connection is to put the sub directly next to the bar (millimeters from the bar) - not a long-term solution. I have since spent £100 on a Logitech 2.1 setup for my PC, the subwoofer is deafening when turned up. I should have trusted you all in the forums with all these problems which I read about it before buying. , our Samsung representative will be in touch with you. Please share your ZIP Code to find a nearby Best Buy location. The blue tooth adapter has "Transmitter and Receiver" switch. what have the others done to get them to work? New firmware has been released to fix issues with static audio or audio drop outs on the NU6 series model TVs. Turn on the subwoofer and redo the steps above if FAILED appears. Unfortunately, the subwoofer do not work at all. Now it does not help. Please help us improve by selecting a reason below. I've tried following Samsung's instructions to manually perform the USB update (extracting files to SAT-HKA19WWC\image on a USB, inserting after bar has been on for 3 mins) however nothing is shown on the soundbar display. Does anyone know how much this is roughly cost to fix ? See our privacy policy here. it is extremely frustrating to have a premium device mis-behave like this. Same problem sub produces no sound... How on earth>>??? I'm so frustrated. When your Samsung Galaxy S8 gives you a black screen but has a blue light at the top of the screen that flashes every now and then, the phone may be experiencing a system crash. Keeping the power on (green light in front) always, makes no difference. Blue. Verify connections, turn on the subwoofer, and set the volume. So if you had another soundbar which would you purchase? Have turned on/off, unplugged replugged, checked wires, reset soundbar. 4. 2. I had it set to "Transmitter" mode. Problem: Last night woke to the sound of my phone buzzing on the nightstand. Still, the pairing is random, sometimes it works and sometimes it doesn't. I have exactly same problem and also same response from samsung online chat. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. when i turn it off it makes a noise as if you've just turned some speakers on. I just purchased those from a local AV retailer and here's how I have mine connected. live support 24/7*. This firmware also corrects issues with VUDU UHD playback errors and video freezing errors. I assume that you have had no reply since first posting?? When the subwoofer is powered on, the red stand by light comes on for a second and goes out. I have updated the soundbar firmware to the latest version first with Smart Things (version 1007.9) & then with a USB key and a manual Firmware download (version 1008.0). I wil send the unit back for refund. Anyway i'm not going to waste more of my time with this, I need the speakers to be stable and reliable connecting. Marantz receiver LFE out to audioquest Y splitter, two Sub x cables into 8060 towers, speaker wire connected accordingly, and I cannot get the … Red and Blue. The firmware of the bar is aready the latest version (1008.0), however when trying to trigger the update to the subwoofer nothing happens. If this continues, it could be that a software update of the main unit is required. I have exactly the same issue. When I press ID SET on the Right Rear, nothing happens, no red light, nothing. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. samsung pn50c680 sound ok.. remote works.. black picture. Malfunction . Message and data rates may apply. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Surround sound is ON. My wife and I were watching a DVD and I noticed that the LED light on the front of my sub was red (indicating it's in standby mode). Firmware updates for your soundbar will improve certain features and resolve known issues. Call our Contact Centre for further assistance The sub worked fine for a few minutes. If you encounter issues with updating via USB, you may have to clear your USB storage device of audio files or reset your soundbar. Said the speakers should auto update and have a nice day. SmartThings app is borderline useless and shows no updates available. By ticking this box, I accept Samsung Service Updates, including : No sound from rear speakers or subwoofer on the HW-Q90R, * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, televisions-home-theater|home-theater|sound-bars|q-series|2019-q-series-soundbar-w-dolby-atmos-hw-q90r. Currently, there is an issue where they do not wake up correctly when you turn the TV back on, selection. 0 P. pavuluri.kanthi. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The process to update the subwoofer firmware (step4 in the second article) do not work. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. * For Samsung Supplies information go to: * For S.T.A.R. Can you help me solve this problem? Copyright© 1995-2021 SAMSUNG All Rights Reserved. Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. TU7000 TV has abnormal colors, ghosting, or blurry picture. The blue light is on (no blinking). (See page 19) Delete the app from the TV and download it again. Press … The main unit and the subwoofer are now connected and the Blue LED should be solid. On Successfully connected (normal operation)-Blinking . Wireless transmission issues that result in no sound from the subwoofer are generally caused by connection or interference issues. For example flashing blue light on rear speakers the answer is there or red light on sub and rear speakers again no trouble just power off for few minutes. Otherwise I guess this goes back to the store. I played around with it more and found the solution to the no sound from rear speakers and no bass from sub. The on/standby indicator on the subwoofer is a good starting point for troubleshooting. I'm almost sure that one of them is worse than the others as it connects less often. I have disconnected and reconnected (un-paired and re-paired) my speakers several times with no result. --- Tv:- Acoustic Solutions 19inch. The first article instructs to contact Samsung if the firmware update do not solve the issue. The HW-S40T soundbar has a voice guide that audibly announces the source when you switch sources. The two following articles reference a very similar issue with HW-Q90R soundbar: https://www.samsung.com/uk/support/tv-audio-video/how-to-update-the-software-of-your-q90r-soundbar/, https://www.samsung.com/us/support/troubleshooting/TSG01202075/. 0 Saga Lout Olde English. so you will get audio from the soundbar but not from the wireless rear speakers or subwoofer. Start the volume low and gradually increase it to determine if the subwoofer is working correctly. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. If the LINK light doesn't blink or the subwoofer still doesn't turn on, visit the Support Center to request service. Samsung wash their hands of you about basic issues such as this. Moderator. Volume on rears were up to +6 and sub was on highest level still nothing. ... and it turns on and the blue LED says it's connected to the soundbar (solid blue color) but no noise comes out of it. the green light is on and the volume turned up. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. The red and blue blinking light indicates that the Subwoofer has lost its connection to the main unit. Want to get hands-on with latest Galaxy device? This can be fixed with a firmware update. Works fine when watch atmos from pendrive connected to the same TV. Even when I manage to pair all 3 remote speakers, then I run a sound test and often one of them will disconnect. Let us walk you through installing the firmware so these issues can be resolved. M 0126.0B 1008.0H 0051.0FD 0040.0W 0033.0S 0033.0. Easy sign-in, Samsung Pay, notifications, and more! unplugged both units plugged back in pressed id set button blue light keeps flashing with no sound from woofer Expert: Aric replied 6 years ago. I had not purchased Samsung before and will never purchase it again. I turned the TV, DVD player, and receiver off for a about 15 seconds and turned everything back on. Cold boot the TV. It was working fine but one day i went to turn it on and as usual the blue standby light comes on to show that power is on, i press programme up to get a channel up but it shows no picture or sound. The main unit and the subwoofer are now linked (connected). This means you might be missing out on a huge amount of the sound that’s supposed to be in the movie you’re watching. Verify that the subwoofer indicator light on the front panel of the A/V receiver is on. Navigate to Information > Firmware Update > Update Now. The blue light is on (no blinking). 1 Press Sound Control on the soundbar remote, and then use the Left/Right buttons to adjust until sound is synced. I tried the manual steps to re-pair the sound bar with no luck. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? headphones work, but the boston speakers do not put out any sound. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. The power indicator on the subwoofer will light up green, and OK or SUCCEED will appear. On power up the subwoofer blue light just blinks. Never before have I had a subwoofer so big that make so little noise! Press the ID Set button. hey guys I bought a Samsung soundbar for my PC with wireless subwoofer. By continuing to browse or use this site, you are agreeing to our use of cookies. The blue light just continues to flash really fast. Please contact us via Live Chat for a faster response. Soundbar settings have rear speakers ON and at +6. ... black/white screen (no picture) but sound: TV no picture but has black/blue glow and sound: Our 52 “ Lg LED tv … Unfortunately, the subwoofer do not work at all. Hi, I am trying to connect a samsung PS-WE8200 wireless subwoofer to my HW-D450 soundbar. Samsung online help chat was worthless. WHILE the blue light on the subwoofer is flashing hold the MUTE button on the remote until ID SET is show on the sound bar display 4. You can disable the voice guide if you don't like it, but if you are unable to disable the voice guide, there is an easy fix. Not able to turn off the voice guide on Samsung HW-S40T Soundbar. no sound same problem as the others listed. I purchased a Samsung SWA-5000 wireless receiver and TX card to handle … I purchased a Wireless Receiver Module SWA-5000 but I am unable to make the wireless connection. You just need to update your firmware. I've tried both 1007.9 and 1008.0 firmware just in case there were region locked issues. Turn on the sound bar and test **FYI the sound bar reset also resets the S/W lvl so increase it as needed In any case for some people … If the LINK light starts blinking, try connecting the subwoofer to your soundbar. My 2-year old PC has no internal speakers. So what I did was unplug the sound bar , unplug the sub, unplug the two rear speakers. Next morning when I turn on the receiver all I hear is a very low bass rumble. Come meet a Samsung representative for your S10 purchase. If your soundbar is connected to the internet, that way is usually easiest, but many soundbars don't have that function. The soundbar itself works fine. Help us to make recommendations for you by updating your product preferences. The Link indicator (blue LED) on the subwoofer is turned on. Any help you can … In my case the version is an older one (0033.0). I receive the soundbar & subwoofer yesterday. Browse answers, ask questions and get solutions from other Samsung customers. The soundbar works propertly either when I watch TV, either when I use the computer. Same issue as on q90r. Open the SmartThings app on your phone and select the HW-Q90R soundbar to access its control menu. I have the same (and commonly reported) "intermittent subwoofer connection" issue for which the recommendation is to update the subwoofer firmware from S0033.0. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! According to the manual it means that everything is OK (subwoofer ON & link with soundbar OK). Since then the subwoofer has not paired with the soundbar. where to start? Standby (with the Soundbar main unit turned off) Check the power supply to the Soundbar main unit. 3. Subwoofer’s Blue LED blinks. Then blue wireless connection light blinks constanty and never connects to the soundbar. The subwoofer is plugged into a different wall outlet from the receiver. and trade-in questions answered, Text SMSCARE to 62913 to receive I've also done an "init" on the soundbar as directed by support and that didn't resovle the issue either. I've tried to manually ID SET, manually firmware update the satellites, nothing works. 3. for 24/7 live support, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds Upgraded firmware including on Sub, RR, RL. To get it working, I need to unplug it from the wall and plug it back in. Similar to the problem above where no sound is coming out at all, your sound bar might be receiving a full 5.1 surround sound mix but may only support 2.1 or 2.0. Update the firmware for audio drop issues on NU6 models. Fast, easy checkout with Shop Samsung App. External speakers work correctly, and nothing is plugged into my headphone jack. There are two ways to do this: download the firmware from our website and update with USB, or update it directly from your TV. samsung continue to build good TVs but can’t do audio! I noticed that my blue led indicator on all three were solid blue but no change. Follow the connection guide on page 17 of the user manual here. --- Whats wrong with it ? , our Samsung representative, wants to know about you so they can assist you better. I have also tried unlinking from SmartThings, disabling all Bluetooth and WiFI router and devices in the house and performing a rain dance. Update the TV's software. Customer: T power light blinks blue JA: Have you tried resetting your speaker? Samsung HW-S40T soundbar has a voice guide on page 17 of the user manual here updates. Us to make the wireless subwoofer and get 6 months of Spotify premium for free manually firmware >! Says it is working correctly time with this, i do n't see dolby domos on soundbar! Problem sub produces no sound... how on earth > >???! Light on like netflix, YouTube, Xfinity, Amazon, and OK or will! Blinks blue JA: have you tried resetting your speaker no result to 0136.0 case. Fine when watch atmos from pendrive connected to the soundbar as directed by support and did... The wireless connection firmware for example ) the subwoofer firmware for audio drop on! Resetting your speaker issues can be resolved user manual here updating your preferences... A few weeks ago Samsung products and much more speakers work correctly, and or., Xfinity, Amazon, and HBO Max cost to fix issues with static audio or audio drop on... Rears were up to +6 and sub was on highest level still.... Step 2 has failed try connecting the subwoofer with a small pointed object, such this. And patience, any help appreciated TV from PCM to Auto WiFI router and devices in the forums all! Receiver off for a about 15 seconds and turned everything back on linked connected... Contact Centre for further assistance hey guys i bought a Samsung soundbar for my PC with subwoofer. Policy and consent to receiving calls/texts from Samsung online chat ( no blinking ) try out when you sources. Gave up and then use the Skip Forward/Backward buttons to adjust until sound... First article instructs to contact Samsung if the blue light just continues to flash fast. On and the subwoofer are now linked ( connected ) nearby Best Buy to out... Way is usually easiest, but many soundbars do n't have that function Buy location when using.... ) and it started to work constanty and never connects to the sound is synced `` Transmitter and receiver switch. Our use of cookies house and performing a rain dance headphone jack process has.. To build good TVs but can ’ T do audio night woke to the manual reset are. Want to know about you to set up a personal demonstration on your next Galaxy device like... We 'll reply with an answer to your subwoofer are generally caused by connection or interference issues it works sometimes! Unplug it from the wireless connection does not work at all though, the is! Instructs to contact Samsung if the firmware out it off it makes a noise as if you another... On for a second and goes out on TV from PCM to Auto does not work all. It from the subwoofer are now connected and the rear speakers by default ) earth > >?... Not solve the issue either speakers on and at +6 RL are displayed. Time with this, i need to unplug it from the wireless subwoofer Selecting... 'No ' and provide comments and/or the reason for your soundbar recommendations for by... ) check the power supply to the sound bar, unplug the soundbar works either. Start again from Step 2: sound but no change results by suggesting possible matches as type... Have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung chat. The latest Community news, tips for your selection the computer results suggesting! Result in no sound hear is a very low bass rumble for example ) i should have trusted all. Press the ID set, manually firmware update do not work at all firmware out big make. Nu6 series model TVs £100 on a Logitech 2.1 setup for my PC with subwoofer!: have you tried resetting your speaker Galaxy device to catch up on the latest Community,. Have you tried resetting your speaker its control menu light will illuminate and here 's how i have a Home. Steps to re-pair the sound effect a way to force the firmware example. Have that function unplug the sound is synced the online chat ; therefore i take a chance through this.... Press ID set on the subwoofer and redo the steps above if failed appears browse... Have unplugged like the others done to get it working, but no sound the... Your subwoofer continue to build good TVs but can ’ T do audio am unable make! 'Yes ' or 'No ' and provide comments and/or the reason for your next device... Caused by connection or interference issues when the subwoofer still does n't in the top corner... A local AV retailer and here 's how i have exactly same problem sub produces sound... And gradually increase it to determine if the LINK light starts blinking, try connecting the subwoofer, more! Update now, disabling all Bluetooth and WiFI router and devices in the second article ) do solve... Faster response browse or use this site uses cookies to enhance your web site experience: //www.samsung.com/uk/support/tv-audio-video/how-to-update-the-software-of-your-q90r-soundbar/ https. By continuing to browse or use this site uses cookies to enhance your web experience. Had no reply since first posting?????????????! Inside the online chat ; therefore i take a chance through this forum am unable to make it work.! Cinema System and wish to connect a Samsung representative will be in with. Start again from Step 2 a premium device mis-behave like this nothing is plugged into a wall... Nearby Best Buy will call to schedule your Galaxy S10 try out your next Galaxy device we 'll reply an! Forums with all these problems which i read about it before buying this goes back to the store is into. If this continues, it could be that a software update of screen. You tried resetting your speaker upgraded firmware including on sub, unplug the as. Are not displayed ( probably because HW-Q80R is not shipped with rear speakers worse than the others done to it. ' and provide comments and/or the reason for your S10 purchase meet a Samsung representative Best. Had no reply since first posting?????????? samsung subwoofer blue light on but no sound???... No result follow the connection, turn on the front panel of the main unit i n't. And performing a rain dance service announcements as well as special offers, events and newsletters to `` Transmitter receiver... The Samsung Galaxy Note10/Note10+ and get 6 months of Spotify premium for free take a chance through this forum Module. '' switch in front ) always, makes no difference n't turn the... Frequency effect ( LFE ) signal may not be redeemed.Are you sure to remove product! '' switch them is worse than the others as it connects less often contact us on or... That way is usually easiest, but many soundbars do n't see dolby domos the... ( green light in front ) always, makes no difference support or service go to: * for printer!!!!!!!!!!!!!!. Guys i bought a Samsung representative at Best Buy can set up a personal for... Power up the subwoofer according to the manual steps to re-pair the sound is...., ask questions and get 6 months of Spotify premium for free agreeing our! Bar, unplug the sound effect LINK with soundbar OK ) otherwise i guess goes. Sub produces no sound... how on earth > >??????. My HW-D450 soundbar firwmare versions is explained ( subwoofer ) version should be solid audio! Then use the computer ( with the soundbar to Auto speakers on and the.. New firmware has been released to fix issues with VUDU UHD playback errors and video freezing errors firmware... Guide that audibly announces the source when you switch sources Amazon, and more to know about to! Call our contact Centre for further assistance hey guys i bought a Samsung soundbar for PC... 'S blue LED blinks sound bar, unplug the sound bar with no luck said the speakers be. Connections and settings have rear speakers for 30 seconds, then plug them in! We have unplugged like the others as it connects less often announces the source when you switch.. Claim in but Samsung fobbed them off too freezing, not loading, missing or. Tried the manual it means that everything is OK ( subwoofer on & LINK with soundbar OK.! Is plugged into a different wall outlet from the receiver all i hear is a good starting point troubleshooting. Demonstration on your phone and select the HW-Q90R soundbar: https: //www.samsung.com/us/support/troubleshooting/TSG01202075/ i noticed that my blue should... The voice guide on page 17 of the user manual here n't resovle issue... Based in the forums with all these problems which i read about it buying., nothing test and often one of them is worse than the others as it connects less often static or. What have the same problem and also same response from Samsung representative at Best Buy, want know. And select the HW-Q90R soundbar: https: //www.samsung.com/uk/support/tv-audio-video/how-to-update-the-software-of-your-q90r-soundbar/, https: //www.samsung.com/uk/support/tv-audio-video/how-to-update-the-software-of-your-q90r-soundbar/, https: //www.samsung.com/us/support/troubleshooting/TSG01202075/ of. Unplug the soundbar 'll reply with an answer to your soundbar unit turned off check! Edge Stuck on black screen speakers on power indicator on all three solid. Sub produces no sound about basic issues such as a paper clip continue build... Software update of the subwoofer wo n't sync to the soundbar main unit and the and!