It’s the best digital scale I’ve used, but also the most expensive. To see your weight trends over time, tap the Today tab > weight tile, and swipe on the graphs at the top. Welcome! To save any changes you make to your account, tap "Sync Now." Open the Fitbit app. For more information, see Why isn't my Fitbit scale working? I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" For Aria and Aria 2, check the battery level in the Fitbit app or on the fitbit.com dashboard. Used it pretty religiously for about a year and a half and then it just quit functioning properly ERR messages constantly. I've been a Fitbit user since 2015. If the battery level is low, replace the batteries. Hopefully someone at Fitbit will eventually take notice. I have made sure Aria is paired with my bluetooth. Moderator edit: updated subject for clarity. Storing the scale vertically will cause the scale to need to be recalibrated. It is scary how terrible Fitbit customer support has gotten. Please assist. Since you mentioned that your Aria scale shows a "Sensing Thinking ERR message, I moved your post to the Aria 1 board since the error message is on Aria 1 possible error messages. One dead set of scales, and an end to the relationship with Fitbit. This will turn off automatic syncing. Another at around 13-14 months. When stepping on the scale the following messages displays : "Sensing, step off, Thinking, err" . I know how frustrating this is for you and I appreciate your feedback and comments about this since this helps us to keep improving. I recently purchased a Fitbit tracker, and decided to consolidate all my health tracking in the Fitbit app. For step-by-step instructions, see help.fitbit.com. It creates a stronger signal between the WiFi and the scale. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. The desktop version of fitbit.com asks me to then find the Aria network to connect with but it doesn't show in my wifi setup available networks. Took a bit to figure out why the BMI was off but after reading up on it and finding the right settings it is working just fine now. Step 2. Your feedback is greatly appreciated. I changed batteries, contact points are clean still the same problem step off,sensing,error. Do not waste your hard earned money or time. My scale quit working after 14 months too, right after I changed the batteries. The scale I replaced was the Renpho Bluetooth model which costs less than $50, and after using both, … I'd like you to try the following troubleshooting steps: restart and re-calibrate your scale by taking the batteries again for 15 seconds and put them back in. Finally, re-calibrate it by weighing yourself 5 consecutive times and let me know if the issue gets fixed. I used to love Fitbit but now seeing a pattern with their items dying the minute warranty is up. I bought the Aria 2 scale on sale but it was still well over $100. Your scale is currently updating. I originally bought one of these scales in 2018. If you see a prompt asking you to confirm opening the Fitbit client application, Click "Open".It will be saved as a Disk Mounted Image, with the application as shown below. Find the file where you saved it, and double click on it. The day I changed the batteries, it immediately started failing with "Sensing, Step Off, ERR". I bought the aria scale and It says that its connected correctly to the wifi network.. but when I step on it. With a bit of luck, I will find some time to autopsy the inanimate carcas. I'll be around if more assistance is needed! Same issue here. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. This may sound weird, but is the scale near your router, @strart63? Choosing Regular or Lean modes “Lean” mode is intended for professional or very high-level athletes like marathon runners or body builders. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. Aria help, Anyone get through the Aria setup just fine but when you use the scale it only says "sensing (step off) thinking ERR". Restart the scale when ready. I'm done with Fit Bit products, never again. Fitbit Aria is an digital scale that stores the measurements in your FitBit account. Step 1 – Solve Fitbit Aria Step Off Error. Step off the scale, and check the Fitbit app. Try again later." Updated 17 November 2016 with Fitbit Area UART1 terminal logs. Tried to buy me off by paying for a service THAT I'D ALREADY PAID for. As an Amazon Associate I earn from qualifying purchases. Please help! As for the router, some users have had luck setting up their scale by setting it up initially by their internet router. It works fine now though. Due to this, let me go ahead and forward your cases to our Support team so they can investigate further and provide a solution. Am I supposed to step off or somehow tell it yes I … Share Your Story. I also just face the same problem. Is Fitbit Aria Step Off Error appearing? Me : (I have tried replacing batteries, setup up wifi again etc) Stuart : Oh, no! Kristen | USA Cruising through the Lifestyle Forums. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. The Fitbit Aria scales (older model FB201B) seem to have a design flaw which causes the plastic part in the two front feet to stress fail after a relatively small number of uses (typically just after the warranty expires). I'd like you to try the following troubleshooting steps: restart and re-calibrate your scale by taking the batteries again for 15 seconds and put them back in. Confirm the person you want to invite has a Fitbit account. Is Fitbit Aria Scale Error Message appearing? Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi. I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. 4. Your scale is calibrating while it completes your weigh-in. Creating your account is completely free, and takes about a minute. 4. For more information, see Why isn't my Fitbit scale working? The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. Same spot it’s always been in my bathroom. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi:) / Sensing/ Thinking/ Error” cycle. Tweet. The Fitbit Aria was always at least 7-10lbs off and the measurement varied every single time anyone weighed themselves. @strart63 I'm so glad to hear that you are going to receive an Aria 2 soon. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have also tried clicking the "enter network manually" link but it will kick me out before I can get everything entered or if I do get it entered fast enough it will still kick me out. Hi @strart63 and welcome aboard! You should receive an email from them soon. Is Fitbit Aria Sensing Thinking Err appearing? Since the issue persists, let me go ahead and forward your case to our Support team so they can follow up and provide a solution. Your weight is unbalanced. It failed with the "Sensing - Thinking - Error" Fitbit chat support is absolutely horrendous. Step 1 – Solve Fitbit Aria Step Off Error. This left me using the Salter every time I weighed myself, which was every morning for about two years. Running with music makes you happy! Your weight is unbalanced. However, if you are searching for answers because yours is going “Step On, Step Off, Thinking, Err” there may be darkness ahead. It works fine now though. I also got the same error. Thanks for any help you can provide! All my other devices like laptop, phones, sonos do not have problems with the signal. During the setup process, the scale display will also show status messages - you can just focus on the set up client messages. How to Fix Fitbit Aria Won’t Sync Problem. Here are step-by-step instructions on how to restart your Fitbit Charge 3 activity tracker, as well as how to do a full factory reset, if needed. Wish is was compatible with other smart watches though, not just the Fitbit products. If your scale consistently recognizes you as a guest, see help.fitbit.com. The agent that emails back is equally unhelpful. Any other suggestions? However, I'd like to thank you for letting me know the issue that your Aria scales are displaying. These scales were purchased at $175 each. When I stood on the scale, it showed “SENSING” on the display for a bit before telling me to step off followed by “THINKING” being displayed. If your scale displays "SENSING, THINKING, ERR," try removing the batteries for 10 seconds and then reinserting them. With a bit of luck, I will find some time to autopsy the inanimate carcas. MatthewFitbit. Updated 20 November 2016 with Fitbit Area UART1 interactive mode. Turns out you have to step off of the scale when the feet icon does so. For instance, mine was reporting a low-battery for about a month, and still read my weight every day just fine. Welcome aboard! Weighed myself 5 consecutive times. Tried to buy me off by paying for a service THAT I'D ALREADY PAID for. It still reports the battery level to fitbit.com as I can see that in my dashboard. If your Fitbit device doesn't sync, restart it. Used it pretty religiously for about a year and a half and then it just quit functioning properly ERR messages constantly. I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. If your scale consistently recognizes you as a guest, see help.fitbit.com. Since the issue persists after trying the troubleshooting steps listed above, I'll send your cases to our Support team and they'll be happy to assist you accordingly. Once broken, the scale doesn't detect a zero load causing the display to loop between 'step off' and 'sensing' leading to battery drain. I love my fitbit devices but not when they cause a disruption in my ability to track my health stats. The scale will look for your Wi-Fi network then link to the Fitbit server. @EmetYahu Thank you for getting back and trying the troubleshooting steps shared above! It failed with the "Sensing - Thinking - Error" Fitbit chat support is absolutely horrendous. Switching back to your Wi-Fi network. - last edited on In order to better assist you, please provide more details about the error message. by One dead set of scales, and an end to the relationship with Fitbit. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. Very frustrating! Restart the scale when ready. Several people and surfaces tested, but always the same sequence of messages "sensing-thinking-ERR". By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. The story is much longer than I can type here. after did 5 times, the issue still persist. Me : Do you know of this issue? $165 scale lasted about 2 1/2 years, checked on forums and found a lot of people having the same problem? Since some of you were complaining that the fix presented in the earlier movie didn’t work for everyone, here’s a solution which will definitely work! 2. It is scary how terrible Fitbit customer support has gotten. Then one incorrect step on the corner which lifted one side slightly and dropped back down, now receives Err message every time. Several people and surfaces tested, but always the same sequence of messages "sensing-thinking-ERR". I couldn't find the exact error code in the help section, but I did find a "List Of Known Error Messages" that may be of assistance to you and others. I just purchased two watches for our kids to use, they don't sync to their dashboard at all. First, if you haven’t setup the Aria Air, or cannot sync it. Step 4. It says when I step on it “sensing...step off...thinking...err.”. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on. 5. Wait until the process completes before stepping on. Thanks for your reply, but no message can help me. @PondhockeySG @Ntca I'm sorry to hear that your Aria scales are still experiencing the same error message. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. message, then goes to the sync screen next. @strart63 Welcome to our Fitbit Community! Once broken, the scale doesn't detect a zero load causing the display to loop between 'step off' and 'sensing' leading to battery drain. One failed just after one month. I just started a new setup by removing and replacing batteries en tapping when starting up. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. Tap the Today tab > profile picture. It randomly stopped working. If the device is nearby, turn off Bluetooth on it. It’s worked for a year but has stopped working for no known reason. 5. Fitbit isn’t going anything. After a little while, “ERR” showed up briefly before disappearing. Same error each time. Me : (I have tried replacing batteries, setup up wifi again etc) Stuart : Oh, no! Your Fitbit device is charged. Your scale is going into standby mode until you step on it. After a little while, “ERR” showed up briefly before disappearing. One the worst electronic purchases I have ever made. Connecting to the scale. Tap the weight log for more details. Extremely difficult to setup up infact never was able to have it sync weights with the Fitbit app. the correct user in the Fitbit app or on the fitbit.com website. The battery level is accurate as of the last sync. The Late Late Show with James Corden Recommended for you I have re-setup the scale several times with no problems connecting. Why is my Fitbit scale recognizing me as a guest? 14:53 And than the scale falls out. Finally, make sure that your scales are placed on a hard surface and you are stepping on them barefoot. Yes, we tried it more than 5 times and the problem still persists, I also got the same error. by Nothing is happening. 12:33 In my experience, the Aria recognized me and began sensing my body before entering a “thinking” mode where it calculated my weight and percent body fat. Keep posting and voting. For instructions see the Apple help article. I've been a Fitbit user since 2015. I’m a dedicated Fitbit user, just bought a new Versa and got my husband one for Xmas instead of an Apple Watch. It gives an error message and will not work at all. Do any of those codes sound like anything you may be experiencing? Confirm the person you want to invite has a Fitbit account. Here is what it does: Hi :smileyhappy: ("Step On" if I haven't stepped on) Sensing. Sending your Wi-Fi information to the scale. Step 1 – Solve Fitbit Aria Scale Error Message. Intended use The Aria Wi-Fi Smart Scale is a body analyzer that measures body weight and uses bioelectrical impedance analysis (BIA) technology to estimate body fat percentage in I have followed both instructions at fitbit.com/setup through my app and the desktop version. Fitbit Aria Teardown. While trying to sink from the fitbit app, it asks to click the wifi button in the battery compartment, which I do, and can see the setup message on the front of the scale, then the app searches for the wifi signal but a message flashes at the bottom of the fitbit app that says "an error has occurred. Finally, weigh yourself 5 time in a row in order to re-calibrate your scale and let me know if the error message disappears. ‎01-04-2019 So long, and thanks for all the fish. The Fitbit Aria scales (older model FB201B) seem to have a design flaw which causes the plastic part in the two front feet to stress fail after a relatively small number of uses (typically just after the warranty expires). Wait until the process completes before stepping on. Me : Do you know of this issue? Turns out you have to step off of the scale when the feet icon does so. Does it appear when your Aria tries to sync your data? ... step off the scale at this time to see your weight and body fat percentage displayed. I took the batteries out and waited a while then put them back in. Ya I ended up throwing it in the garbage! @FirePanda Welcome aboard to our Fitbit Community and thank you for getting back @kelvinchua75! I have re-setup the scale several times with no problems connecting. Force quit the Fitbit app. Video for blog post regarding a repair I made to the fitbit Aria scale. I'm sorry for the late response and I'm also sorry to hear that your Aria scale is no longer under warranty. You will receive an email from them soon. There is another thread with the same complaints. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. For instance, mine was reporting a low-battery for about a month, and still read my weight every day just fine. Fitbit aria keeps coming up with an error message. Me : It has unfortunately completely bricked up, displaying : Sensing, Step Off, Thinking, Err. @Lisad123 Welcome to our Fitbit Community! Temp and humidity normal. @Cakemeister I see new faces in the Community. ‎08-12-2018 I would like you to let me know if your scale is placed on an even or flat surface and you are stepping on it barefoot. If your Fitbit Charge 3 is acting a little strange lately—it's not syncing properly, it isn't turning on when charged, or it's not tracking your steps—you can try a quick restart to get it working again. Step 1 – Solve Fitbit Aria Setup Error. You should receive an email from them soon. Step off the scale, and check the Fitbit app. Your Versa 2 will then restart. Thank you for posting your update here. @jfs8339 Welcome aboard to our Fitbit Community. After that I did not step on the scale, I let it sit for a whole day. The Fit Bit scales are junk, DO NOT PURCHASE A SCALE! Aria help, Anyone get through the Aria setup just fine but when you use the scale it only says "sensing (step off) thinking ERR". Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Thank you also for troubleshooting this issue before getting in touch with the Community. @EmetYahu Thank you for joining us in this thread and our Fitbit Community! Me : Hello Stuart, I have an issue with my fitbit aria, that seems to be a common problem based on the forums. ‎09-10-2019 This left me using the Salter every time I weighed myself, which was every morning for about two years. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit … When you manually edit your Windows Registry trying to take away the invalid fitbit scale err keys you’re taking a authentic chance. Earlier in the week, I went to use my Fitbit Aria scale and it performed unusually. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. Pitch Perfect Riff-Off with Anna Kendrick & The Filharmonics - Duration: 9:35. The story is much longer than I can type here. Join an existing conversation, or start a new thread to ask your question. How is it stored? You will receive an email from them soon. Troubleshooting steps. Me : Hello Stuart, I have an issue with my fitbit aria, that seems to be a common problem based on the forums. Let me know how it goes. Don't hesitate to get back whenever you need assistance and I'll be happy to help. Tap Save when your weight log appears. Here is what it does: Hi :smileyhappy: ("Step On" if I haven't stepped on) Sensing. However, if you are searching for answers because yours is going “Step On, Step Off, Thinking, Err” there may be darkness ahead. After easy, wireless set-up, your Fitbit aria scale taps into your home wireless network and uploads your information automatically to fitbit.com each time you step on the scale. the correct user in the Fitbit app or on the fitbit.com website. Shop Fitbit Aria Air smart scales from the official Fitbit Store. Contacted FITBIT and was told I was out of warranty and by the way it can't be repaired and by the way they were useless. I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" Kindly verify that the mobile device you are using, has Bluetooth on. When I stood on the scale, it showed “SENSING” on the display for a bit before telling me to step off followed by “THINKING” being displayed. Temp and humidity normal. Step 1. I am an avid fitbit users and recently tried to reconnect my Aria Scale. Invite others to use Aria Air 1. Another after around 12 months. Your scale is calibrating while it completes your weigh-in. Getting error message. very disappointed with this scale. Running with music makes you happy! It's always has been on the flat floor. Also, since it seems that you have tried all the troubleshooting steps, let me go ahead and forward your case to our Support team and they'll be happy to assist you with this issue. I'm having the same issue. The whole process took about 10 seconds, which wasn’t that traumatic. Invite others to use Aria Air 1. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Fucking hell /vent. I've been trying to figure this out off and on for months. Video for blog post regarding a repair I made to the fitbit Aria scale. Biggest waste of money! Wait until you see your weight before stepping off. For step-by-step instructions, see help.fitbit.com. When I have changed the batteries, the scale showed me the correct wifi. Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi / Sensing/ Thinking/ Error” cycle. Once you've done this, weigh yourselves 5 consecutive times. message, then goes to the sync screen next. They are portable, convenient and easy to use. Is Fitbit Aria Step Off Error appearing? ‎09-10-2019 El día de hoy mi báscula empezó a mostrar un mensaje de error en la pantalla (Hi - Sensing - Step Off - Thinkibn - Err) No se como Your scale is currently updating. Tap Save when your weight log appears. That's great news! Once done, the Aria instructed me to step off and it immediately uploaded my new stats to Fitbit’s servers. The agent that emails back is equally unhelpful. From now on, your Fitbit data will only sync when you open the app. Scale is on hardwood floor. And now this stupid scale doesn’t even work. I understand how you feel about this. It will say this over and over until the screen changes to say a wifi network could not be found and gives steps on what to do next, all of which lead to the same outcome. Fucking hell /vent. @Lisad123 I'm sorry about the experience you had with your Aria scale. Tap the weight log for more details. The Fitbit Aria Air won’t. @DramaQueenDiva Thank you so much for your help! Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. Second, verify that the Fitbit app is running either open or in the background. I originally bought one of these scales in 2018. In a nutshell, I've had three Fitbit Aria's and all of them have failed with the sensing, thinking, step off, ERR issue. I'm having the same problem with my Aria 1 as well .what do I do? Your scale is going into standby mode until you step on it. I bought the aria scale and It says that its connected correctly to the wifi network.. but when I step on it. 2. Would you like to safely and quickly eliminate fitbit aria err which additionally can lead to a blue screen of death?. 2. 14:53 While these general instructions should help you troubleshoot why your Fitbit isn’t syncing, the process varies slightly between iPhone, Android, and Windows phones. Step 3. If your scale doesn't turn on when you stand on it, you may need to replace the batteries. - last edited on For Aria Air, check the battery level icon on the display. I'm hoping someone can help me with this issue, as the fitbit discussion board and support staff has not been able to help. If your scale displays "SENSING, THINKING, ERR," try removing the batteries for 10 seconds and then reinserting them. I got the same error, started yesterday. @Lisad123 @Ntca I'm sorry for the late response. ; Check the battery icon next to the name of your scale. You can even have a "guest" feature on it. Wait until you see your weight before stepping off. 22:14 If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. Please make sure that your scale is placed on an even surface and you are stepping on it barefoot. I changed batteries, Tried 5 times, controlled the connections. The problem remains. The app literally says to stay standing on it, and the manual that comes in the box says nothing about it. 10 January 2015. However, I'd like to thank you for letting me know the issue that your Aria scales are displaying. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. @Lisad123 @Ntca I'm sorry for the late response. It will be a “.dmg” file. Contacted FITBIT and was told I was out of warranty and by the way it can't be repaired and by the way they were useless. Creating your account is completely free, and takes about a minute. Took out batteries. Removed the batteries, changed the batteries, did a factory reset and still getting the same error. The warranty period, 2 years, was not exceeded. Step 1 – Solve Fitbit Aria Sensing Thinking Err. Is Fitbit Aria Setup Error appearing? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Fitbit Aria was always at least 7-10lbs off and the measurement varied every single time anyone weighed themselves. It randomly stopped working. Me : It has unfortunately completely bricked up, displaying : Sensing, Step Off, Thinking, Err. Hope to see you in our Fitbit Community more often! Thanks for your reply, but no message can help me. It just sounds like it's in some sort of calibration process. Connects right with my Fitbit and it works on multiple family members as well. Until now no result. My Aria suddenly stopped tracking after about 9 months. Is Fitbit Aria Scale Error Message appearing? I'm sorry to hear that your Aria keeps displaying a "Sensing Thinking" error even though you have removed and put the batteries back in. After that we got the message "ERROR 1" when standing on it. The day I changed the batteries, it immediately started failing with "Sensing, Step Off, ERR". After that we got the message "ERROR 1" when standing on it.